Norfolk & Suffolk Care Support Ltd
< May 2019

Norfolk County Council Capacity Incentive Payments

Norfolk County Council have issued the following information about Capacity Incentive Payments for the late may Bank Holiday period.

We understand the difficulties of operating as a care provider or working as a carer during busy periods. Capacity incentive payments for promptly commencing or restarting care packages for people discharged or transferred from specific care settings will cover the May Bank holiday period 22 to 29 May 2019. 

Our website contains details on the scheme, eligibility and how to receive payments for care and nursing homes and home support providers.

This is a one-off payment that our social workers are empowered to agree with you to facilitate prompt payment. This payment is to support workforce resilience, increase payments to your carers and the delivery of sustainable services through the busy periods and bank holidays.

Please contact us at .(JavaScript must be enabled to view this email address) if you have any questions.

Busy periods and bank holidays create pressure and strain on the health and social care system which can result in people failing to get the care they need. This has a detrimental impact on people‚Äôs health and is distressing for families and individuals. For further information and support on delivering a resilient service at this time of year please visit

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